Customer Service Agent - Contact Center (Private Hospital) - Semarang

Join Infomedia Nusantara as a Customer Service Agent for a leading private hospital in Semarang! This is a fantastic opportunity for both experienced professionals and fresh graduates who are passionate about delivering exceptional patient care through effective communication and problem-solving. In this role, you'll be the first point of contact for patients, answering inquiries, resolving issues, and ensuring a seamless experience throughout their healthcare journey.

At Infomedia Nusantara, we pride ourselves on our commitment to excellence and innovation. As a Customer Service Agent, you'll have the chance to work in a dynamic and fast-paced environment, using cutting-edge tools like CRM systems and telephony software to streamline operations and enhance customer satisfaction. Our team is dedicated to continuous learning and development, offering training programs and certifications to help you grow both personally and professionally.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from patients, providing accurate and timely information.
• Resolve patient inquiries and complaints professionally and efficiently.
• Coordinate with healthcare providers and administrative staff to ensure smooth patient care.
• Document patient interactions and maintain records in accordance with hospital policies.
• Assist in scheduling appointments, billing inquiries, and insurance-related questions.
• Monitor and report on key performance indicators (KPIs) to improve service quality.
• Collaborate with the team to implement process improvements and best practices.
• Stay updated with industry trends and hospital policies to provide the best possible service.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field, or recent graduates with relevant coursework.
• Strong communication skills, both written and verbal, in Indonesian and English.
• Proficiency in using CRM systems and telephony software (e.g., Zendesk, Freshdesk, Asterisk).
• Ability to work well under pressure and meet tight deadlines.
• Good problem-solving skills and a customer-centric approach.
• Familiarity with healthcare industry terminology and procedures.
• Willingness to learn and adapt to new technologies and processes.
• High school diploma or equivalent, with a strong academic record.

🛠️ Keahlian

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